Support
WanderWall – Photo Frame (shown as WanderWall on your iPhone) is the companion app for WanderWall digital photo frames. Use it to add photos from your iPhone, organize them into albums, choose what the frame shows, and keep an eye on the frame from anywhere. Need help? Email wanderwall@txphipps.com.
What you need
- A WanderWall photo frame, set up and connected to WiFi
- An iPhone running iOS 16.2 or later
- Access to the frame's dashboard (on your home WiFi) to get a pairing code
Getting started: pair your frame
- On a computer or tablet on the same WiFi as the frame, open the frame's dashboard and go to Settings → Mobile App Pairing → Show. It shows the Frame URL, a pairing code and a QR code.
- In the WanderWall app, tap Pair a Frame.
- Scan the QR code, or type the Frame URL (it starts with
https://) and the pairing code. - When pairing finishes, the frame appears on the main screen. Use the Frame URL, not a home IP address, if you want the app to work when you are away from home.
Pairing codes expire after 5 minutes and allow 3 tries. If a code stops working, show a new one on the dashboard.
Everyday tasks
- Add photos: tap Upload Photos, choose the album, pick photos. Photos already in that album are skipped automatically.
- Add photos to a particular album: open Albums, tap the album, then Upload Photos.
- Change what the frame shows: open Albums, tap an album, then Show on Frame.
- Get new photos onto the frame now: in the album that is showing, tap Sync Now. Otherwise the frame checks for new photos on its own schedule.
- Let family add photos: open an album and tap Share Upload Link to send a link anyone can use to add photos from a web browser.
- Check on the frame: tap Frames to see its status, storage, paired phones and settings.
Deleting and recovering albums
- Delete an album: open Albums, tap the album, then Delete Album (the last action). The album and its photos are removed from the frame. The copy in your cloud storage is kept, so the album can come back later.
- You can't delete the album that is showing. Choose Show on Frame for another album first.
- Bring a deleted album back: on a computer or tablet on the same WiFi as the frame, open the frame's dashboard, go to Backups → Recover Albums, and choose Recover next to the album. Its photos sync back to the frame.
- Back up your frame: on the dashboard, go to Backups → Photo Backups, choose Whole frame (or one album) and Create Backup. Then choose Download to keep a copy on your computer, for example before replacing the frame or its memory card.
- Restore a backup: choose Restore next to it. Albums get back only the photos they are missing, so nothing is duplicated, and deleted albums are created again. To restore a downloaded backup on another frame, use Backups → Recover Albums → Upload.
Troubleshooting
| Problem | What to try |
|---|---|
| Pairing code is rejected | Codes expire after 5 minutes and allow 3 tries. Show a new code on the dashboard. If you have asked for several codes in the last hour, wait a while and try again. |
| "Needs re-pair" message | The frame no longer recognizes this phone (for example, it was removed from the frame). Tap Re-pair and enter a new pairing code. |
| Frame shows as offline | Check the frame is powered on and on WiFi. Away from home, the frame must have been paired with its Frame URL (https://…), not a home IP address. |
| Uploaded photos aren't on the frame | The frame downloads new photos on a schedule. Tap Sync Now on the album that is showing. Photos added to an album that isn't showing appear when you choose Show on Frame for it. |
| Frame screen says "No WiFi" | The frame reconnects by itself once WiFi is back (it checks about every 15 minutes). If the WiFi name or password changed, follow the instructions on the frame's screen. |
| Delete Album is greyed out | That album is showing on the frame. Choose Show on Frame for another album, then delete it. |
| Uploads are slow or time out | Large photos take longer on slow connections. Try again on WiFi, or upload fewer photos at a time. |
Your data
The app has no accounts and no tracking. See the Privacy Policy. To remove everything the app stores on your phone, go to Settings → Clear All Data.
Contact
Email wanderwall@txphipps.com. Please include your iPhone model, iOS version and what you were trying to do.